a statement of dissatisfaction in writing with an insurance undertaking, an insurance intermediary or a listed intermediary relating to an insurance contract or service; requests for information or clarification, claims for damages or contract performance are not considered complaints. As provided for in ISVAP Regulation No. 24 of 19 May 2008, as amended by IVASS Order no. 46 of 2016, it should be noted that it is open to the policyholder, without prejudice to the possibility of appealing to the judicial authorities, to submit a written complaint to the intermediary.We also inform you that, should you not be satisfied with the outcome of the complaint or should you not receive a reply from the intermediary within the legal deadline (45 days from the date on which the complaint was received), you may contact IVASS, Servizio Vigilanza Intermediari, Via del Quirinale n. 21 - 00187 Rome, attaching the documentation relating to the complaint handled by the intermediary. Complaints addressed in writing to IVASS must state:- name, surname and domicile of the complainant, with telephone number if applicable;- identification of the person or persons whose actions are complained of;- brief and comprehensive description of the ground for complaint;- a copy of the complaint submitted to the intermediary and of any reply provided by the intermediary;- any useful documents to describe more fully the relevant circumstances. In the event of collaboration in the performance of insurance mediation activities pursuant to Article 22 of Decree-Law No. 18 October 2012, no. 179 (e.g. Broker with Broker, Broker with Agency or Broker with Company Management), claims are handled by the Intermediary who has the direct relationship with the insurance company. On the other hand, the intermediary who cooperates with the one who has the direct relationship with the insurance undertaking is considered a 'collaborator'. Complaints may be submitted using the attached form, which is also available at our offices, by registered letter with acknowledgement of receipt, or by e-mail to the following addresses: Trento office:Registered mail with return receipt: INSER SPA - Complaints - Viale Adriano Olivetti, 36 - 38122 Trento (TN)PEC: trento101@pec.inserspa.eu Brescia office:Registered mail with return receipt: INSER SPA - Complaints - Via Moretto 38/B ang. Via L. Einaudi 2 , 25122 BresciaPEC: unit101brescia@pec.inserspa.eu Vicenza office:Registered mail with return receipt: INSER SPA - Complaints - Via Legione Antonini, 138/A - 36100 Vicenza (VI)PEC: unit102vicenza@pec.inserspa.eu Milan office:Registered mail with return receipt: INSER SPA - Complaints - Piazza Della Repubblica, 3 - 20121 Milan (Mi)PEC: unit101milano@pec.inserspa.eu Parma office:Registered mail with return receipt: INSER SPA - Complaints - Piazzale C. A. Della Chiesa,17 - 43121 Parma (PR)PEC: unit101parma@pec.inserspa.eu Rieti office:Registered mail with return receipt: INSER SPA - Complaints -Piazza Martiri della Libertà, 21 - 02047 Poggio Mirteto (RI)PEC: rieti@pec.inserspa.eu Bergamo office:Registered mail with return receipt: INSER SPA - Complaints - Via F.lli Calvi, 2 - 24122 BergamoPEC: bergamo@pec.inserspa.eu Udine office:Registered mail with return receipt: INSER SPA – Complaints - Via Oderzo, 2 - 33100 Udine (UD)PEC: udine@pec.inserspa.eu

ISVAP Regulation No. 23/2008 Regulating the transparency of premiums and terms and conditions of contracts in compulsory motor vehicle and watercraft insurance - Amount of commissions or fees paid by undertakings in Motor Third Party Liability policies

Pursuant to the provisions of Article 9 of Implementation Regulation 23/2008 issued by ISVAP (now IVASS) regulating the transparency of bonuses and conditions of contract in compulsory motor and watercraft insurance, for RCA contracts, Inser Spa makes available the table specifying the commission levels paid to the broker by the insurance company with which the broker has business relations for RCA. The updated data contained in this table is available at the intermediary's premises.